Multilingual Sales Support

Recruiter
Recruit Mint Ltd
Location
MK44 3BY
Posted
14 Feb 2018
Closes
11 Mar 2018
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Job Description

Multilingual Sales Support

The Role:

Undertake administrative job duties as it pertains to the sales department. Utilise skills to make certain that all salespeople have the proper equipment or literature to do their job. Meets with sales employees to make new plans regarding sales or how to improve the job.

Responsibilities:

  • Ensure that the customer receives an exceptional level of service in every interaction
  • Provide customer and technical support via email and phone in your mother tongue language
  • Answers phone calls from customers and deals with problems as they arise
  • Track and maintain constant communication with the customer from the beginning to the end of any established case, issue, or concern
  • Takes sales information and puts it into an easily readable format
  • Follows up with customers to make sure that they are satisfied with a particular product
  • Provide any necessary data or reports to the sales team
  • Exerts attention to detail, as customers may have the same problems; reports the problems as necessary
  • Acknowledges customers by responding to emails, texts, and phone calls
  • Deals with any customer complaints and resolves the issue as necessary
  • Does any necessary administrative work including filing reports or presenting sales team with necessary documents

Person Specification:

  • Fluent in English as well as one other language of the following: German, French, Spanish, Portuguese or Italian written and spoken is a must for all candidates
  • 2+ years in customer service or sales support
  • Good customer care skills (written and verbal)

Hours and Pay:

  • Monday - Friday 37.5 hours
  • Free parking
  • £20,000 - £25,000 per annum

The Company:

An extremely ambitious company who continue to go from strength to strength in their market. They only offer the finest products to all their customers and take great pride in this fact. They have become a world-renowned company in a short space of time and this shows no sign of slowing down, which is why they now need to expand their team.

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