Service Desk/Senior IT Engineer

Location
London
Salary
£50000 - £55000 per annum
Posted
14 Feb 2018
Closes
14 Mar 2018
Ref
00079285
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
Background:
This company is a well-established IT services company, providing an outstanding IT and security service to a growing number of clients throughout London. The last 12 months has seen rapid growth of 30% and they expect this trend to continue.

Their current plan for 2018 is to grow the operations department to help drive improved efficiency, enhance productivity and provide better results for their customers.

Their growth plans for next 5 years are aggressive and, as such, they need a dynamic person who can adjust to change easily, be accountable and work tirelessly to deliver the right outcome.

They are looking for individuals who are skilled at analysing problems in order to provide permanent design solutions to customer issues.

Applicants:
Their recruitment process will focus on matching our company values (Team, Care, Personal Growth, Confidence) with the successful candidate.

They require a competent and intelligent individual to join the team, someone who can demonstrate the qualities of self-motivation, good planning and organisation whilst being focused on the drive to succeed.

You will also be able to multi task, have a can-do attitude and be adaptable to varying tasks.

They require an individual who will be an integral part of their future, able to contribute to growth plans and build on current successes.

In the first 12-18 months you will predominately supply 3rd line support and lead/contribute to project work, after this period they expect the successful candidate to develop into the company's technical lead and ultimately head of department.

The candidate must be able to define new process and develop new ideas to make the service desk more effective with the key drivers being measured and reviewed monthly.

The 3-5 year plan is to grow the business significantly so this is an ideal opportunity for someone who wants to play a leading part of a growing organisation.

Role Details:
- Research, develop & implement technical solutions (mainly MS Azure and Office 365)
- Architect for current customer security & future development
- Architect for current customer networks & future development
- Provide clients with the best Microsoft solution
- Projects scoped & delivered within defined timeframes & to gross margin targets
- Point of escalation for 2nd/3rd line support

Results:
- Upskill the current workforce
- Demonstrate & instil positive energy within the team
- Reduce incident/request time on tickets
- Effective Azure & Office 365 migration projects defined

Product knowledge
Essentials:
- Microsoft Azure (certified)
- Microsoft Office 365 (certified)
- Microsoft Desktop Windows 7/10
- Microsoft Windows Server 2012/2016

Advantageous:
- Microsoft Exchange 2010/2016
- SonicWALL's (certified)
- Active directory/Group policy/PowerShell & VB Scripting
- Networking Experience (Routers, Switches & Firewalls)
- Network Administration & Data Backup Technologies

On offer
Salary £55k depending on experience + benefits + investment in training and development

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