Cisco Support Engineer (Shift), Hull

People Com Ltd
Kingston upon Hull
10 Feb 2018
15 Feb 2018
Contract Type
Full Time

Cisco ccna ccnp telecommunications

Cisco Customer Support Engineer (Shift)

Up to £25k base plus £7k shift allowance



  • Support customers, engineers and field service engineer in technical solution of services and incident management
  • Provide 2nd line support with system issues.
  • Manage event tickets.
  • Perform support diagnostics with occasional support co-ordination duties in response to customer incidents
  • Report, manage and progress incidents that are to be resolved by 3rd party contractors/service partners

Experience Required:

The successful must have the following skills and experience:

  • Would suit a 2nd line support technician from an IT or telecoms background
  • Strong Cisco experience with ideally a CCNA or CCNP if possible
  • ITIL Foundation in Service Operations - ideal but not essential
  • The ability to work independently and self-manage
  • Ability to prioritize workloads
  • Excellent organisational skills

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