Remedy Developer

Recruiter
Project Recruit
Location
London (Greater)
Posted
09 Feb 2018
Closes
21 Feb 2018
Contract Type
Permanent
Hours
Full Time
Our client, a major global provider of IT services, is seeking an experienced Remedy Developer to join the team in a temporary contract role based in Uxbridge, Middlesex.

The position is an immediate start with a competitive daily rate offered to the right candidate.

Activities:

* Manage the Remedy development activities
* Creating and managing Remedy workflows, technologies and web services.
* Configuring Remedy applications
* Creating overlays and solving technical issues.
* Configuring SLAs for Incident and Service Requests.
* Creating reports using Smart Reporting
* Configuring the MYIT forms according to user requirement.
* Take responsibility for incident management SLA configuration and request fulfilment based on requirement. This could also be expanded to any other activity taken on by the Remedy development team
* Recommended procedure modifications or improvements
* Creation of procedure documents and SRD template creation
* Work based on customer SLA requirements

Remedy Developer Job Description:

* Remedy programming, coding and development experience
* Experience in configuring Incident, Problem, Change and Knowledge Management.
* Remedy workflows development and creating web services.
* Configuring SLAs for Incident and Service Requests.
* Smart Reporting configuration
* MYIT Portal configuration and customisation
* Integration of Remedy on Demand with third-party ticketing system.
* Knowledge about Atrium CMDB and integration with ITSM.

Skills, Knowledge & Experience:

* At least 5 years of Information Technology experience in Remedy development at Customer location
* Should be a local resident
* Should have worked in Retail customer space
* Good analytical and problem solving skills
* Working knowledge of ITSM Tool Remedy
* Strong client-facing and communication skills
* Advanced troubleshooting and multi-tasking skills
* Degree in Information Technology, Computer Science or equivalent
* Good Communication Skill

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