Service Desk Analyst

01 Feb 2018
16 Mar 2018
Contract Type
Full Time
IT Service Support Analysts x2 - Nottingham

Upto £23k + £800 Service Bonus + Upto £2k Training Bonuses + Microsoft Certifications!

***ITIL, Active Directory, Exchange, Win 10, Office/Office 365, Device, Print, Firewalls, Networking, Citrix, MS Cloud***

Your Career:

You will be invested in to build your technical skills through accredited and certified training from Microsoft including your Microsoft Certified Professional exams to attain your MTA, MCSA and above as your career develops. Options for additonal vendor product training is also a potential. These carry different levels of achievement starting with your Windows 10 exams and for thsoe that look to push themsleves bonuses of upto £2,000 are in aplce for hitting the gold standard level in their Training Academy.

With fast growing teams you will start your 'next step' career in IT/End User Computing (EUC) working on multi client ITIL framework driven service management support requirements from different organsations including some large public sector and government organsations and even household names.

Your Future:

With teams growing by almost 25% a year across the business there are manay needs arising and opportunities presenting themselves. With a promote from within culture, requirements are developing for aspiring team leaders, or for those with a flare for ITIL process and problem/incident management. For the true "techie" there are 3rd line high level support teams, infrastcruture support teams focussing on the server, virtualisation amnd cloud technology, networking specialisms are developing and even opportunities to move across to the professional service teams exist for those who move thorugh the ranks and want to work on project engagements at customer site.

All in all you can satisfy a long term career with a business that accomodate ambition, support your technical development and grow your career!

Who's the Client:

They're a fast growing and successful business investing in a great working modern IT culture with dress down policy, break out areas with gaming and ping pong, free fruit/sweets and a whole host of great reasonsto part of the team. They already are a well established IT Services company delivering Managed IT Services and Professional Project services. Delivering what they do across End User Computing (EUC), Desktop and Infrastructure to Public Sector, Government and Commercial clients.

The role:

This role will see you undertake IT Support to a good 2nd line level ideally and will get you working across a range of EUC, Desktop and IT technologies providing first class customer service to clients and their technical issues.

Applicants will have an understanding of the following technologies, good communication and customer service skills and be motivated to do a great job:

* Active Directory
* Windows 7/8.1/10
* Exchange 2013/2016
* Office 365
* Office 2013/2016
* ITILv3
* Azure
* Back Up, antivirus, firewalls

Any Windows Server 2012/2016, CISCO, Citrix, VMWare or Hyper-V are all of interest as well.

To be part of a new IT culture in Nottingham contact us for an immediate discussion and quick interview turn around

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