Technical Support Assistant

Recruiter
Owen Daniels Consultancy
Location
Walsall
Posted
01 Feb 2018
Closes
18 Feb 2018
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Technical Support Assistant

As a leading Company who is recognised throughout our industry for excellent service and high-quality standards, we provide a constant supply of wholesome drinking water. The Water Industry is embracing significant reform and change, and is shaping itself very much for the future. Working within the Asset Information Systems unit, you will play a key role in the support and development of the Company’s Geographical Information Systems (GIS).

Role Outline
Reporting to the GIS Applications Specialist, you will be responsible for the following:
• Monitoring and responding to system issues and faults within agreed Service Levels
• Using problem solving skills to analyse faults and trends.
• Undertaking regular database administration, including administering user access and the updating of geo-spatial datasets.
• Developing and maintaining technical, process and user documentation
• Testing software developments and version releases
• Assisting with the development of training plans and delivery of training on both on a 121 and group basis.
• Identifying and supporting the delivery of system development and enhancement opportunities
• Creating maps and undertaking spatial analysis

Technical Support Assistant

Who we are looking for
• Someone with excellent communication skills, you will be educated to degree level or equivalent in GIS or an IT discipline or have ArcGIS Desktop Entry Accreditation with relevant experience.
• You will have some experience of working in a support environment, preferably for ArcGIS Desktop 10.2 or above, have a good working knowledge of relational databases and SQL and be proficient in the use of the Microsoft Office suite, specifically Excel and Access.
• A full driving licence is required as you may be required to visit other Company sites.

Technical Support Assistant

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