Support Desk Engineer (IT/Telecoms) - Sherborne - Dorset

Smart Recruit Online
07 Feb 2018
21 Feb 2018
Contract Type
Full Time
Would you consider yourself an experienced Support Desk Engineer, looking for a new and exciting opportunity?

An opportunity within a prestigious organisation that allows and supports you to reach your full potential?

Have you got a flair for customer service and experience in IT support?

At Micron you have the opportunity to develop your support and engineering skills within a well-established (20 years), and growing Telecoms and IT business in Dorset, supporting B2B clients' IT and Telecoms systems remotely, with the opportunity to specialise in various technologies or become a future Field Engineer conducting installs and maintenance/support.

Role and Responsibilities:

You will provide support to end users on a variety of issues through identification, research, and resolution of technical problems. Support is provided by responding to telephone calls, monitoring Service Desk tool queues and personnel requests using best practices and department procedures for technical support. The scope of support includes timely review and completion of assigned tickets and assisting in other areas as and where needed.

Daily Tasks:

* Provide basic support in the following areas Telecoms, IT and WIFI
* Answer the support line and log support cases
* To provide telephone /remote assistance in resolving cases
* Take part in pre-configuration of small projects
* Escalate cases that need advanced support or customer care
* To regularly update case tracking information
* Update paper work on projects and customer documentation
* Ensure their own performance targets are met
* Assist within the team as a whole to achieve group targets and achieve a high level of customer service.

Additional Salary Info: Salary DOE -+ out of hours on call package

Support Desk Engineer | IT Support | IT | Support Desk | IT Engineer | WiFi | Telecoms | Information Technology

Essential Criteria:

* Experience in supporting IT and Wi-Fi technologies
* Superb communication & IT skills
* Organised and Self-Motivated
* Understand the importance of being part of a Team

Desirable Criteria:

* Have a solid understanding of how networks operate including experience in IPv4, routeing and subnets

About Us:

We design, install and maintain IT & Telephony solutions for client on a UK nationwide basis. Our main client base includes large branded hotels/International hotel chains and smaller luxury boutique style operations in London, major cities and across the UK. We also have a growing number of commercial clients including call centre business.

Based in Dorset, South West, we have been established 20 years having gained an exemplary reputation for excellent customer service and being at the forefront of technological advances.

We have maintained a steady growth in this time, but have now entered a period of faster growth in line with our 5 yr plan, providing our employees with stability and opportunity

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