IT Support Officer

Skylan Recruitment Ltd
Old Swan
01 Feb 2018
18 Feb 2018
Contract Type
Full Time
An excellent opportunity for a IT Support Officer to work for a new global software platform company originating from the Silicon Valley. The company recently established the European headquarters in Liverpool and has doubled its headcount in the last 12 months to keep up with customer demand.

As you would be expect from a digital technology business, the office is filled with professionals working and playing hard, the office pool table, fresh fruit & snacks, gym membership and regular company social events underpin their modern working culture. This winning environment is a great platform to advance your career and make this role your own.

As the IT Support Officer your duties will include:

Reporting to the Head of Customer Support.
Providing first line support to key business clients who have general queries, via telephone and email.
Setting up access for new users for individuals and groups.
Proactively contacting clients to ensure smoot running of the platform.
Occasional site visits to meet with key clients.

Product training provided in a personal development plan.

An ideal IT Support Officer will hold the following skills and experiences:

Experienced in first line IT support and customer care.
Excellent written and verbal presentation skills.
Passionate about disruptive software technologies.
Commutable to Liverpool.

Working Mon – Thursday 9 -5.30 & Friday 8.30 – 5pm

In return you will have £18,000 - £22,000 per annum + Bupa + Gym Membership + 21 days holiday + Bank Holidays + Pension + Free Parking. Social events each Quarter

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