Senior Process Analyst

Lowell Group
01 Feb 2018
18 Feb 2018
Contract Type
Full Time
Senior Process Analyst

£Competitive per annum plus 3% flexible benefits + discretionary bonus + contributory pension

Salary: Up to £Competitive per annum plus 3% flexible benefits + on target bonus + contributory pension

To support the Business Architecture Design Manager in managing key approval mechanisms within the project and software delivery lifecycle (examples are Business Design authority and Business Change Approval Board (CAB)).

To support the Lowell Process Ownership Programme in documenting business processes and controls, ensuring that all processes are documented are available through a centralised location, and that there is an appropriate change process for any amendments to processes.

Forge strong relationships with key business stakeholders and break down barriers to enable accurate and timely process gathering and document production.


Document the entire value chain for the organisation, ensuring all key accountabilities and process ownership is fully documented and agreed
Fostering relationships with key business stakeholders to prioritise SME availability to support the documenting of processes and controls to support departmental objectives and ensure documents are kept up to date
Collecting, understanding, and translating the business processes and documenting them as required.
Reviewing and documenting end to end processes, working with multiple owners across the process, ensuring all hand-offs have demonstrable controls and ownership
Enhance and champion the use of process governance across the group and the need for documentation and controls
Critique process, and escalate issues as appropriate
Highlight and recommend instances where key controls can be improved
Actively seek feedback on and seek to improve the Process Governance framework in liaison with compliance
Provide support in the administration of key approval mechanisms such as Business Design Authority and Business Change Approval Board (BDA & CAB)EXPERIENCE


Strong stakeholder management including negotiation and influencing
Demonstrable evidence of analysing and documenting complex business processes
Proven experience interacting directly with end users
Results orientated with excellent communication and interpersonal skills
Desire to be involved in continuously improving governance processes


Ability to understand business terminology and translate into process terms
Ability to plan and schedule multiple workstreams to achieve planned delivery dates
Understanding of different control types and ability to identify control within business processes. Ability to identify where controls do not exist but are required
Ability to plan and facilitate workshops and meetings to deliver an agreed outcome
Strong communication skills including the ability to break down barriers between stakeholders and developers
Confident and able to challenge
Strong Process analysis and documentation using recognised standards
Strong attention to detail
Inquisitive - desire and ability to explore processes in depth
Ability to work on own initiative or as part of a team
Ability to adapt quickly to change and be flexible

The Benefits:

Competitive salary with annual bonus
Contributory pension
3% flexible benefits - including cycle to work, critical illness, dental insurance, childcare vouchers, travel insurance, dining club, retail discounts and the option to buy up to one week's worth of holiday subject to start date
Free shuttle bus from Leeds City Centre
Subsidised on-site restaurant
Free on-site gym
Excellent coaching and trainingLowell is one of Europe's largest credit management companies, with operations in the UK, Germany and Austria and a vision to be the best in its field in Europe. At Lowell we work with our customers to improve their financial well-being. We take the time to get to know each customer and better understand their individual circumstances, working out the best payment plan for them. Our personal approach is why we've been awarded an Exceptional 3 star rating by Investor in Customer for the last two years

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