Software Support Engineer

Expiring today

Recruiter
Thurlow Resource Solutions
Location
Cambridgeshire
Posted
10 Feb 2018
Closes
21 Feb 2018
Contract Type
Permanent
Hours
Full Time
A global & leading provider of software solutions into SME’s and the UK Top 100’s.

You will enjoy a fast paced support centre environment supporting over 2400 sites across the world.

You will provide inbound phone support for clients with excellent customer service focus and ability to resolve technical issues, provide implementation assistance, workarounds and solutions via telephone, remote support and email.

This is a great opportunity to work with a talented support team who deal with multiple software used by thousands of companies and their clients across the globe.

The talented Support Team deals with varied support requests for multiple pieces of software used by thousands of companies and their clients across the globe and striving to be the best support centre in the world.

Responsibilities include:
• Answering calls, registering support requests on an internal system
• Performing software upgrades to client systems
• Trouble shooting and resolving support at point of logging where possible
• Reproducing and replicating customer problems

Requirements
• Experience with MS Office, MS SQL
• Excellent telephone manor, Interpersonal and communication skills
• Helpdesk or service desk background
• Team player
• Ability to cope calmly in a high volume environment

The Company guarantees you will be part of a family that will care about you. Every day will offer you different challenges and full training through a steep technical learning programme. If you work smart and are the best at what you do, your time will produce endless possibilities for your future. You will experience an open door policy with no politics or red tape. The support team will offer you a fun and friendly motivated team environment with the opportunity to learn from and inspired by skilled colleagues as well as the opportunity to teach and inspire others

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