Technical Manager

Alpha Interim Services
High Wycombe
02 Feb 2018
16 Mar 2018
Contract Type
Full Time
Technical Manager

Hours: 37.5 hours per week/Part time negotiable.
Contract: This is a full-time position but part time hours will be considered.

Main Responsibilities
You will lead all aspects of the organisation’s technical capability and innovation in order to enhance and strengthen the company’s Information management service. You will ensure new technologies are continuously identified and incorporated where relevant whilst maintaining the charity’s IT infrastructure. You will enjoy doing this in partnership with the charity’s technical expert volunteers, relevant staff, outsourcing contracts, working in partnership with others, and undertaking tasks where needed yourself.
This role combines strategic leadership, day to day management and hands-on responsibilities.

The role works closely with the organisation’s development and policy groups to help them deliver their key activities. It also oversees the coordination between groups to ensure coherent prioritisation and tasking.

Key Activities
Strategy and operations
● Propose/lead the implementation of technical plans in support of the company’s five year strategic objectives to achieve improvements in humanitarian outcomes.
● Ensure this makes optimum use of latest technologies where appropriate, including those outside the areas which the company currently focuses on.
● Ensure that suitable tools, processes and training are in place to support the specific technical challenges of field operations.
● Maintain full oversight of the technical infrastructure of the organisation to ensure that it provides cost efficient and effective support to the volunteers, staff and trustees of the charity as they deliver the company’s services, both in UK and other countries.
● Ensure the technical function supports the monitoring and evaluation processes for response, preparedness and training activities.
● Ensure the technical capacity of the organisation is resilient and lead on responsibility for disaster recovery planning, risk mitigation and out of hours support to field operations, where relevant.

Innovation and learning
● Foster an environment which encourages and facilitates technical innovation, covering all aspects of the innovation cycle.
● Depending on the nature of the tasks and projects identified, take on project management responsibilities or delegate as appropriate. You will be expected to directly project manage some projects whilst ensuring others are managed by other members of the technical function. Within this the project management role will be responsible for convening the resources of the volunteer circles and working groups, staff members and paid contractors. For technical collaborations this may involve managing relationships with operational partners and contractors.
● Assist in the monitoring and evaluation of the company’s extant capacity as projects are completed, under the guidance of and in support of the operations team.
● More broadly you should keep up to date with developments in the external environment and with industry innovation, building effective working relationships externally with key stakeholders

● Participate as a member of the company’s management team providing strategic leadership to the organisation.
● Support direct reports to deliver on and excel in their roles
● Be responsible for the technical budget working closely with the Finance Manager to achieve this.
● Represent the company at events and on external working groups, projects and networks.
● Take part in donor relations activities and communications activities as required.
● If requested, deputise for the Chief Executive.

Volunteer recruitment, training and support.
● Ensure the volunteer recruitment process meets the charity’s technical development requirements.
● Support the Operations Director to uphold the volunteer team, ensuring that it possesses the necessary technical skill to be operationally ready at all times. This includes participating in recruiting volunteers and providing input into training events as required.
● Lead on the coordination of development activity between the volunteer Circles and Working groups through the Heads of Circles/Working Groups regular communication.

As a team member
● Act at all times in the best interests of the company while continually promoting the vision and mission within all sections of the community, as well as the media and/or at appropriate events as agreed
● As required assist with the practicalities of getting teams to and from airports for emergencies and help with the logistics of training events. This responsibility is shared by all staff.

Key Competencies
● Proven technical leadership experience with a practical “get it done” approach
● Proven experience in Windows administration, including using commandline.
● Experience in delivering organisational infrastructure requirements, including risk management and recovery planning.
● Proven experience in all or some of the following
 G. Suite Administration (Google Apps for Non-Profits)
 Linux administration
 Scripting using Powershell or Python
 Wordpress administration
 Git and Github
 One or more public cloud (AWS, Azure, Google Cloud)

● Demonstrable ability to evaluate technical options, including for new and emerging technologies.
● Experience in leading the development of technical strategy as part of a wider organisational team.
● Strong motivational qualities with volunteers and staff and experience in line managing personnel.
● Budget management and reporting experience.
● Positive team player and ability to work collaboratively.
● Strong commitment to the company’s mission and values.

Additional Information
● Must have the right to live and work in the UK (The company is unable to consider candidates who do not already hold appropriate permissions)
● Flexibility and willingness to work outside office hours including evening and weekends, attending monthly weekend training events and some evening conference calls with volunteers. In particular, training events will be scheduled for a weekend, once a month and this post is expected to attend these events. Reasonable time off in lieu is available by agreement.
● The post holder must have a full driving licence and access to own car.

All candidates must already have the right to work in the UK, and live within a 1 hour commute of High-Wycombe

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