Field Service Engineer

Recruiter
Swift Touch Resourcing
Location
Derby
Posted
02 Feb 2018
Closes
16 Mar 2018
Contract Type
Permanent
Hours
Full Time
Field Service Engineer- Derby

£23-25,000/annum + car + 25 days holiday

A hard working individual with a can do attitude, responsible for the completion of service calls for a wide variety of customers to manufacturer recommended standards using a multiplatform of products. You’ll be part of a dedicated team of field engineers providing functional excellence and support as designated.
To ensure internal and external customers’ requirements are met to the required specification, quality and within agreed SLA’s.

Field Service Engineer

• Investigate, diagnose, troubleshoot and resolve a wide variety of problems within agreed client SLA's.
• Assemble, configure and install major brand hardware.
• Update service order jobs real-time
• Escalate calls when necessary, providing full status updates to internal team and client.
• Write up support calls and maintain documents and records to a professional standard.
• Attend technical training and certification programs as required.
• Support MFD devices covering all aligned printer manufacturers.
• Use change control process for installations, moves, additions and changes.
• Check and respond to emails regularly through the business day.
• Carry out any other ad hoc tasks reasonably required by management.
• Part of an on call out of hours rota

Field Service Engineer

Skill Profile

Essential Skills
• Demonstrate a proven working knowledge of printers, laptops, servers, routers and switches.
• Demonstrate strong analytical and problem solving skills.
• Experience in installing, configuring, troubleshooting and supporting a multiplatform of technologies.
• An adaptable and flexible approach to work and travel is essential.
• Current clean British driving licence
• Excellent interpersonal and customer facing skills.
• Manufacturer accreditations are highly desirable

Knowledge/Role
* Good understanding of the IT skills needed for the network connectivity of multiplatform products

* Experience of printer technology/diagnosis & carrying out repairs down to board swap level (Laser, Inkjet & Dot Matrix)

* Server & PC fault diagnosis & repair down to board swap
* Peripheral installation
* MFP experience essential
* Knowledge of internal systems and Mircosoft Office
* Diary Management

Field Service Engineer- Derby

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