Service Desk Engineer

Spectrum IT Recruitment
01 Feb 2018
21 Feb 2018
Contract Type
Full Time
Service Desk Engineer - 1st Line/2nd Line Support

Your Role:

As the Service Desk The IT Service Desk Analyst will primarily provide 1st and 2nd line support to all of our customers. Your role will include;

* Providing mainly 1st Line and 2nd Line support across all business areas
* Responding to and resolving tickets quickly
* Liaising pro-actively with suppliers and escalating issues when required

About You:

As an experienced Service Desk Engineer your experience and skills will include;

* Proven as a Service Desk Engineer with 1st and 2nd Line support experience
* Experience of supporting MS Office 2016
* Previous experience of supporting Skype for Business
* A knowledge of Windows Server 2000/2008/2013, Active Directory and Windows 7/8/10
* Experience of supporting mobile phones including iPhones, and Samsung devices would be an advantage
* Experience of liaising with 3rd party suppliers and key stakeholders to resolve issues

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