IT Helpdesk Support

Scout Recruiting LTD
01 Feb 2018
13 Mar 2018
Contract Type
Full Time
My client is looking for an experienced individual to join their IT Helpdesk Support team. You will need to have previous experience in a similar role and a background within a professional service setting. You will also have strong communication skills with a friendly and approachable manner. This is a fantastic opportunity to join a growing and rewarding company.

Key Responsibilities:
• To assist with IT helpdesk tickets, where they will be called upon to help
colleagues with their IT needs. This will mean sharing knowledge to help
others, including managing user accounts, setting up new users and
ensuring the security of IT systems is maintained to the highest level
• Experience in the use of MS Office applications, Outlook, Word and
• Setup and configuration of hardware and software including, IGEL
terminals, Laptops, PC’s, and mobile devices
• Assisting with documenting procedures and making recommendations
for improving processes and working practices
• Responsible for database management and cleansing. This involves
running weekly reports, checking for duplication and typographical
errors and correcting same
• Supporting the IT team in delivery of IT firm wide projects
• Maintaining accurate records of the firm’s IT equipment/installations
and carrying out other administration duties as required

Key Skills:
• Strong communication skills
• At least one year’s experience in an IT Helpdesk Support role
• A working knowledge of IT operating systems, particularly Windows and
a Citrix environment
• Hands on experience of installing IT hardware and software
• Knowledge of Citrix is desirable
• Good organisational skills
• Professional manner and good interpersonal skills
• Ability to handle time-sensitive and stressful situations
• The ability to prioritise and multi-task accordingly
• IT qualifications or equivalent industry experience (computer science,
information technology and computer engineering)

In return for the above you will receive a competitive salary along with a great benefits package. This role is also Monday to Friday. Please forward your details if you want to be considered for this opportunity

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