2nd Line Support Engineer

Expiring today

Recruiter
Premier IT
Location
Macclesfield
Posted
01 Feb 2018
Closes
21 Feb 2018
Contract Type
Permanent
Hours
Full Time
One of my best clients is looking for a 2nd Line Support Engineer to join their team in Macclesfield on a permanent basis.

Key Responsibilities of the 2nd Line Support Engineer:

1 Installation, Configuration, Support, Systems Administration and Diagnosis of customer hardware and software. This includes, but is not limited to:

* Current Server Operating Systems (Physical & Virtual)
* Current and Legacy Microsoft PC Operating Systems
* Current and Legacy Application Packages
* Component level hardware support
* Networks, Hubs, Routers, Virtual Private Networks, Network Attached Storage, Network Attached Peripherals.
* Standard Server packages (such as Microsoft Exchange, Microsoft SQL, Symantec Back-up Exec, Managed Anti-Virus)
* Environmental Monitoring (Via PRTG or other network monitoring solutions)
* Provide analytical data for customers based upon their reporting requirements.

1 Act as a 1st, 2nd & 3rd Line support contact within the existing technical services department. This will involve taking customer requests via the telephone and via e-mail and the Engineer will be expected to resolve queries in a timely and efficient manner. Where the Engineer does not possess the skills required to resolve the query, they will be required to seek assistance from within the team accordingly. They should retain ownership of the ticket throughout its lifecycle.

1 The 2nd Line Support Engineer will be expected to act as a first and second line support contact within the existing technical services department. This will involve taking customer requests via the telephone and e-mail and will be expected to resolve queries in a timely and efficient manner. Where the Engineer does not possess the skills required to resolve the query, they will be required to escalate within the team accordingly.

The successful 2nd Line Support Engineer will be paid up to £28,000.

If interested, please apply immediately. We also offer up to £500 for successful referrals.

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