Field Service Engineer - Newport

Recruiter
Concept Resourcing
Location
Newport (Casnewydd)
Posted
01 Feb 2018
Closes
18 Feb 2018
Contract Type
Permanent
Hours
Full Time
Field Service Engineer

Location: Newport

Salary: £18k per annum basic salary (OTE of £20.5k with bonus + overtime) Vehicle and fuel card provided

Concept are currently recruiting for a number of Field Service Engineers for a large IT Service Provider based out of Derby.

This role is ideal for anyone with a base PC knowledge (installation/repair) with a willing to work and earn.

Current members of the team have come from the following backgrounds:

* EPOS installations
* IT Field Service Engineer
* PC Shop Repair
* IT Workshop Engineers

Main Duties and Responsibilities

* Diagnose and/or repair faults to component level and effect repair on site, or whole unit replacement where required.
* Carry out programme upgrades on site.

* Planned and regular maintenance of all on-site equipment.
* Provide site with any additional information or training. Advise users on basic operation of equipment.
* Regular liaison with the Engineering Scheduler. Close calls with the Engineering Scheduler as soon as these are completed.
* Provide regular updates on progress, details of any other relevant issues, or further action to be taken.

* Full and detailed completion of all appropriate paperwork.

Skills, Knowledge & Experience

Essential

* Background knowledge in computer hardware (Epos, pc's, pc peripherals, IP networks)
* Clean driving licence is essential.
* PC literate (all MS Office suite) and aptitude to pick up new software packages quickly.
* Strong Customer service skills
* Willing to work - the more you work the more you will earn with the company's uncapped bonus structure!

Preferable

* Experience in a field based customer service engineering role, ideally in the retail/hospitality/leisure industry.
* Experience of maintaining and installing EPoS equipment.

If you're interested in applying please click apply or contact Luke Hartle ( / (Apply online only))

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