Distributed IT Support Engineer

Recruiter
SCC
Location
Exeter
Posted
03 Feb 2018
Closes
21 Feb 2018
Contract Type
Permanent
Hours
Full Time
We are SCC , the leading IT services provider in Europe .
We provide business critical business continuity , repair and break fix services to many of the largest commercial and public sector organisations , nationwide .

We now have an exciting career opportunity for a talented IT Engineer to provide cover to our customers in the Taunton/Exeter region .

Overall Job Purpose:

To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To Work efficiently and proactively to deliver IT support services to a wide range of customers.

Main Duties of the Job:
Main responsibilities.

• To repair diagnose and replace PC’s, Laptops, Printers, Servers and retail equipment and associated peripherals.
• Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
• Assist other engineers in the delivery of service to our customers.
• Achieve KPI target of 5 visits / fix’s per day.
• Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.
• Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
• Carry out any other reasonable request from your line management
• Be able to do customer rebuilds and configuration to desk
• Will carry out AV repairs and Printer repairs.
• Will be able to carry out IMAC projects under own initiative
• Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace
• Must be professional and presentable at all times.
• Must have full UK driving Licence where required to perform the role.
• Respond to any requests for information from your line management in a timely manner
• Work a certain amount of overtime when required to do so.
• To be approachable and accepting of Training requirements in relation to the role.
• To maintain the skills and knowledge required to perform the role to the required standard
• Must be able to embrace new technologies and adapt to change.
• Company assets to be maintained in good working order and good general condition

This is a shift based role working :

Week 1 9.00am to 5.30pm Monday to Friday followed by
Week 2 11.00am to 7.30pm Monday to Thursday and 9.00am to 5.00pm Saturday .

DV clearance will need to be gained as a condition of employment .

We offer an attractive starting salary plus company vehicle , pension and health plan .

Interested then apply now

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