DV Cleared - Core Apps Specialist

01 Feb 2018
18 Feb 2018
Contract Type
Full Time
Role: DV Cleared - Core Apps Specialist

Location: Wiltshire

Duration: 6 Months

Rate: Market rates

Clearance: DV

The contractor must be able to demonstrate level 3 experience of working both in a team and in isolation. The engineer should also have the ability to research a technology and develop their own skillset as and when required to allow them to identify root cause analysis.

The individual shall provide Level 3 (specialist knowledge) System Administrator (WINTEL) support at sites and remotely to deployed sites (Nodes/PoPs) from the CyISOC across all NSoIT(D) -security domains. The contractors must be able to demonstrate level 3 experience of working on current and future technologies such as VDI delivered architecture. Any issues fully investigated in a remedy ticket by the engineer and escalated to level 4 if required. The FTEs engaged in the provision of this support service shall provide:

Key Performance Indicators

* Feedback from customers.
* Technical Assessments.
* Evidence of sharing and re-use of knowledge.
* Correct management of processes followed to deliver service.
* Improvement/enhancements to service delivery.
* Known errors with workarounds or fixes loaded in knowledge database.
* Percentage of customer problems resolved within required timescales.
* Meets service level requirements.
* Feedback from colleagues and team manager.
* Up to date personal learning plan.

Essential Skills:

* Server 2008/2012
* Active Directory - GPO/DNS/DHCP
* Hyper-V

Desirable Skills

* HP SAN technologies
* Anti-Virus - ePO
* Virtual Machine Manager 2012
* Data Protection Manager 2012
* Powershell

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