IT Systems Trainer

Recruiter
Change Traders
Location
London (Greater)
Posted
09 Feb 2018
Closes
21 Feb 2018
Contract Type
Permanent
Hours
Full Time
Role Summary:
Genesis are running a replacement programme for their Desktop and Laptop PCs. This includes an upgrade to Windows 10 and Office 365. A trainer is required for 8 weeks to work with internal trainers, running a bespoke training session supporting this programme.

What

Principle Accountabilities:-
• Deliver classroom training introducing Windows 10, Office 365, and Skype for Business
• Work with other members of the IT Training team to maintain the course content
• Maintain training attendance records
• Provide telephone support to Genesis staff during the rollout programme
Who
Essential Skills/Abilities (Required to do the job)

Experience
• Experience training in Windows 10 interface and Microsoft Office 365
• Classroom training delivery

Knowledge
• Microsoft Office 365
• Microsoft Office 2016
• Windows 10 interface
• Skype for Business

Skills
• Developing and managing relationships
• Classroom Delivery
• Taking complex language and processes and making them simple to understand

Experience

• Experience of training rollouts to large groups of users
• Experience of Housing Association systems.

Knowledge
• Sharepoint

Skills

• Training Manual Design

Qualifications

• TAP / MOS

Who

Values: These are the core values that are specific to this role
• Commitment to modelling the Genesis values at all time
• Commitment to the principles of diversity and inclusion, treating everyone with respect in a non-discriminatory manner
• Commitment to the belief that people can be supported to develop and achieve their goals
• Commitment to efficiency and the need to make sure that all Genesis spend is accounted for and justified, and that where we move training onto digital channels, we do so in a cost-effective way which is clearly communicated
Key Performance Indicators:
• Evidence of clear communication with colleagues in IT and
• Delivery of Classroom training for Genesis IT systems
Spans of Control Interfaces: Internal

IT Team, particularly IT Trainers, Help desk. Interfaces External

N/A

Environment: The post-holder will have their base in Atelier House, but will be expected to travel to GHA offices to deliver courses

The IT Training team has a strong Smart Working ethos – members of the team are encouraged to work from home and remotely, and from other GHA offices
Scope Financial - none
People Management - none
National Frame Work in which we work Safeguarding Responsibilities Genesis is committed to safeguarding and promoting the welfare of all adult customers and as well as the children staff may come into contact with whilst performing their work duties.

Genesis expects all staff and volunteers to share this commitment

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