Network Team Leader, Hatfield, £55k-£65k,, AWS, Cisco
Technical Team Lead (Networks and Unified Communications), £55k-£65k base + package, AWS, Firewalls, Cisco, Checkpoint My client is a market leader in the energy sector and they have an exciting opportunity for a Networks Team Leader to join their team. Job Description As part of the Network support team of three, you will be the lead subject matter expert in the TCP/IP network, Voice communications and Security solutions. You will be supported by two team members, will work closely with our strategic partners to monitor and enhance all out network related services (Cisco and AWS), voice telephony and external parameter security solutions. This role is 30% technical, 40% advisory/supplier management and 30% team/resource management. Your day to day role is to work closely with rest of the IT services teams to resolve support incidents, provision new services and manage the suppliers. We expect you to have a broad understanding IP networking and security solutions specifically on AWS environment. You will hold a number of qualifications in relevant technical disciplines, but we value your problem solving, service orientation and team working equally. Key Responsibilities Maintain production network and firewall infrastructure to ensure high availability by ensuring that proactive tasks such as monitoring and maintenance are performed on a regular basis Provide 3rd line support for the IP network, firewall, proxy server, WiFi, WAN, LAN, virtualized data centres and remote access solutions Develop, implement processes that allow the Identification of problems early and are solved in a prompt and efficient manner Record asset & configuration information relating to the AW's network and firewall infrastructure and ensure it is kept up to date and accurate Regularly review network and firewall infrastructure build standards and update as required Ensure that projects delivered for the live environment are fit for purpose and ensure it can be supported, this includes facilitating handover of the infrastructure to Support Participate in the change projects, from an operational perspective, plan and build operational capability for both the current and future environments Contribute to the service and operational improvement programmes Work closely with the suppliers and systems integration partners to manage escalations and problem resolution, specifically with the application support team Keep your knowledge up to date in a fast moving and evolving networking solutions Have an understanding and knowledge of IP telephony solutions in modern call centres Ensure the infrastructure is secure; manage data and systems availability, access control and service continuity to agreed standards that stand up to audit scrutiny. Key skills and qualifications (order of importance) A detailed working knowledge of various AWS services Strong Cisco and networking skills, especially Cisco ACI and Nexus, industry recognised current qualifications preferred. Several years' experience of firewall management: CheckPoint and Fortigate A technical background in Citrix is desirable, especially NetScaler Broad understanding of networks, security, end user computing back end infrastructure (Microsoft) ITIL qualifications, awareness of programme and project management The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.