Insurance Claims Handler

Expiring today

Recruiter
TWENTY FOUR SEVEN RECRUITMENT SOLUTIONS LIMITED
Location
Hildenborough
Posted
07 Feb 2018
Closes
21 Feb 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time

Claims Handler

£18,000

Based in Tonbridge

Our growing client based in Tonbridge are looking to recruit a Claims Handler to join their expanding company.

The purpose of this role is to provide full lifecycle claims handling and to act as the primary contact in managing a portfolio of claims.

Job role:

  • Answering First Notification of Loss calls from policy holders across a variety of clients & products
  • Checking that the policy covers the claims and how premiums have been paid
  • Keeping an ear out for any details that need further investigation and performing basic fraud checks
  • Alerting the counter fraud team if fraud alerts are triggered or if there are suspicious circumstances
  • Negotiating settlement of claims both verbally and in writing
  • Advising policyholders on general queries and insurance issues
  • Taking a methodical approach to each claim and working through the processes with each policy holder
  • Requesting and gathering documents and information from customers such as receipts, photographs or accident reports
  • Arranging for payment to be made within authority levels
  • Managing a portfolio of claims, liaising between internal teams, third party suppliers and policy holders, ensuring that all are updated whenever necessary
  • Managing multiple activities by prioritising important and urgent tasks whilst maintaining the focus on the policy holder
  • Building policy-holder confidence by developing rapport and listening to each and every policy holder specifically
  • Constantly seeking improvements in how we deliver excellent customer service
  • Ensuring that SLA’s and KPI’s are met and maintained consistently
  • To undertake any individual or team task or activity reasonably requested and in line with the company values

Skills needed:

  • Ideally 1 years’ experience working within the insurance market
  • Excellent communication skills
  • Knowledge of home insurance or claims

If this is a position that you would like to discuss in more detail please contact Charlene Hills at T4S Recruitment.

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