Technical Support Analyst, Insurance

Arc IT Recruitment
London (Central)
07 Feb 2018
21 Feb 2018
Contract Type
Full Time

Technical Support Analyst, Insurance

To £30k

London, City

Technical Support Analyst / Technical Account Handler required by leading Insurance organisation in the City. This role will run the helpdesk for the 2 key insurance related platforms and act as the interface between clients and the broking team by managing information on the systems. They are web based systems used by clients and Brokers who are seeking Structured Credit and Political Risks insurances solutions. In this role you will ensure that related processes are delivered in accordance with the relevant Company and/or Group policies to achieve targets, develop the business and deliver an excellent and comprehensive service.

You will receive extensive training on these bespoke systems

Key Responsibilities:

  • Develop strong relationships with internal and external Clients
  • Deal with incoming enquiries from clients, insurers and third parties
  • Act as the interface for Brokers and Clients on all systems related issues/requests
  • Act as the conduit between the Users and systems developers
  • Technical duties (including data entry, credit control, chasing subjectivities)
  • Organise files and electronic records
  • Ensure up to date records are maintained at all times on the Company's/Group's systems for the rest of the team to access, developing new filing systems where appropriate
  • Manage assigned projects and contribute to other projects as required
  • Keep informed of all legal and regulatory developments relevant to the department

Knowledge and Experience:

  • Previous experience of working in technical support role in an Insurance environment
  • Basic technical knowledge of FCA regulations as they pertain to insurance intermediaries
  • Have a reasonable understanding of processes and procedures within the insurance market
  • Good understanding and experience of web based applications

For a full consultation please send your CV ASAP.

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