Quality Monitoring Officer - Mortgages

RZ Group
Dickens Heath
09 Feb 2018
16 Feb 2018
Contract Type
Full Time

Quality Monitoring Officer - Mortgages
Birmingham Location - Solihull
Permanent Opportunity
Salaried at £23,000 + Additional Benefits + Annual Bonus + Development Opportunities

Do you have extensive knowledge of the Mortgage Life Cycle?

Are you CeMap qualified or willing to work towards?

Are you looking to join an established and award winning organisation and assist with reducing risk to the business and improving customer journeys then please take a look at this role…..

As a Quality Monitoring Officer you will undertake account reviews, customer journey reviews and call monitoring to ensure processes are followed and quality is maintained!

You will be responsible for:

* Assisting with the development and delivery of robust quality monitoring processes
* Undertake regular quality and compliance assessments
* Escalate any conduct or commercial risks identified
* Call monitoring
* Customer journey reviews

Skills and experience required:

* Must have extensive knowledge of Mortgage life cycle - including residential and buy to let
* Knowledge of compliance/regulations in relation to Mortgage sector
* CeMap qualified or be willing to work towards
* High attention to detail - analytical in approach
* Excellent communication skills
* Ability to challenge business policy's, processes and procedures

If you want to be part of a dedicated team and take the next step in your career, apply to this role for immediate review! Please contact Kerry Lyons for more information!

Recruitment Zone acting as an employment agency in regard to this advert.

Similar jobs

Similar jobs