IT Support Engineer

Metier Recruitment
09 Feb 2018
16 Feb 2018
Contract Type
Full Time

IT Support Analyst - Hackney - £20k - 25k

We are looking for an IT Support Analyst for a client in Hackney. To be successful in this role you will need to be an effective communicator with strong customer service skills and have the drive to succeed with a passion to deliver. You will need to demonstrate a willingness to learn to become part of this friendly and efficient team.

Responsibilities include;

- To provide 1st line technical support

- To maintain a high degree of customer service for all IT support queries

- Respond to enquiries from clients and help them resolve any hardware or software problems

- Support users in the use of computer equipment by providing necessary training and advice

Skills / Experience Required include;

- Understanding of the Support Process including call logging and SLA monitoring

- Experience of Windows OS platforms, XP, Windows 7, Windows server 2003/8/12.

- Experience working in an IT helpdesk or Support Centre environment

The successful candidate can expect an exciting and fast paced working environment, working with a wide variety of the latest technologies and solutions.

Please send a CV if you would like further information.

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