Technical Business Analyst

07 Feb 2018
16 Feb 2018
Contract Type
Full Time

Technical Business Analyst to support the delivery of a text marketing company's products and bespoke implementations, taking ownership of the technical proposition throughout the full project lifecycle. This is a vital position within the organisation and the successful candidate will have a pivotal role in all customer deliveries with the chance to make a significant impact on customer satisfaction and the quality of the delivery teams.

Responsibilities and Duties:

Principle technical interface between the customer and QA and development teams

• Owner of the technical solution being delivered during the delivery phase

• Ability to confidently interpret client requirements translating them into technical requirements

• Add value throughout the SDLC through effective questioning, investigation and outside the box thinking to exceed customer expectations

• Comfortable leading client technical discussions during both the scoping and delivery phases

• Confident working as part of a geographically distributed team, ensuring the technical solution is understood by all concerned parties and changes effectively scoped, defined and implemented to the required high standards expected by our customers

• Excellent Wire framing, process mapping and technical writing skills • Provide an effective hand over to the QA team to ensure high-quality output

• Supporting commercial teams during technical pre-sales discussions with clients and supporting RFP responses as required Key Performance Indicators:

• Advanced understanding of delivering technical solutions in both an Agile and Waterfall environment

• Improve the quality of technical implementations ensuring that all contractual client requirements have been met in the final delivery

• Measurable improvement in quality of all customer deliveries through effective communication to QA and development teams

• High-quality documentation, gaining the trust and respect of account managers, development, QA and customers

• Ensure any technical challenges are communicated effectively internally and manage the resolution process through to conclusion

• Demonstrate strong leadership skills within role and potential to lead junior staff

• Plan own workload and communicate timelines to internal stakeholders Experience, Qualifications and Technical Knowledge:

• Strong analysis experience in a full software development lifecycle / SDLC technology environment (Agile and/or Waterfall) • Proven experience in a customer facing role

• Technical architecture of high volume transactional systems • Technical knowledge or familiarity with PHP, MySQL, XML & JSON

• Experience with enterprise cloud products.

• Strong commercial awareness and ability to run effective customer workshops

• Natural ability to analyse and resolve technical problems

• Experience of producing test case documents and working closely with QA teams

• Ability to work autonomously, a self-starter with the confidence to make own decisions

• Mobile industry experience

• Any formal qualifications in Agile, ISEB Analysis and/or Project Management would be advantageous

• Experience of technical social networking integrations such as Twitter and Facebook

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