IT Service Desk Engineer

Royds Withy King
09 Feb 2018
16 Feb 2018
Contract Type
Full Time

About the Role

In this role you will be instrumental in providing IT support to circa 480 users. In addition, you will assist with the management of the company network, servers and end user incident requests. Your core responsibilities will include:

  • Acting as a main point of contact for all support queries coming in via the RoydsWithy King helpdesk software
  • Accurately logging and triaging all support queries, taking ownership of the incident from the point of logging through to resolution
  • Creating and maintaining knowledge based articles on the firms service desk system
  • Regularly visiting other office locations to provide support
  • Carry out administrative tasks relating to the set-up and shut down of starters and leavers
  • Providing out of hours support on a one week in four rota
  • Assisting the Service Desk Manager with any Ad-hoc project work

About You

Skills & Experience:

  • Previous experience of working in an IT support position

  • Good working knowledge of Microsoft Word, Excel, Outlook and Windows Operating Systems

  • Experience or knowledge of BigHand, Elite, Worldox and Visual Files is desirable

  • Windows server, Citrix and VMWare experience would be advantageous

  • Analytical & methodical approach to problem solving


  • Positive Attitude to Work- Approaches work with positivity and energy and thrives in a busy environment.

  • Effective Communicator- Clearly conveys information and ideas through the relevant media. Speaks in Plain English.

  • Self Aware- Recognises personal strengths and weaknesses and uses that knowledge to interact positively with others. Maintains a professional impression.

  • Team Player- Actively participates as a member of a team. Develops and maintains relationships with others.

  • Resilient- Functions effectively under pressure and handles difficult circumstances in a manner that is acceptable to others and RoydsWithy King.

  • Open to Change- Receptive to new ways of working with the ability to be flexible in approaching tasks and problems.

  • RoydsWithy King is a full service UK Top 100 law firm with robust commercial, private client, specialist personal injury and clinical negligence practices. We have the combined expertise of 470 staff across our offices in Bath, Oxford, London and Wiltshire.

About Us

We are a passionate and growing firm that strives to be specialists in our field and put client relationships at the core of everything we do. We use our experience across the full range of commercial and private law sectors to put our clients ahead of the curve.

And our strongest advocates are our people; it’s the way they relate to our clients and the way they do business. We are proud to have been ranked as a 'Sunday Times Top 100 Best Mid-Size Company to Work For' for the last four years.

We offer a fantastic range of benefits including a competitive salary, 26.5 days holiday per year, a great pension scheme and a whole host of other staff benefits.

If you are looking for an opportunity to work in a friendly and professional environment in a Law firm with prospects, then look no further!

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