IT Support Engineer, Harrogate, £18,000 (temporary or temp-perm)

Recruiter
SI Recruitment
Location
Killinghall
Posted
09 Feb 2018
Closes
16 Feb 2018
Contract Type
Permanent
Hours
Full Time

IT Support Engineer, Harrogate, £18,000 (temporary or temp-perm)

A temporary opportunity has arisen for an experienced IT Support Engineer to work for a Harrogate based business. This is for an immediate start. For the right calibre of candidate, they can also consider on a temp-permanent basis.

You will provide IT support to the company’s PC’s, laptops and office-based users, by maintaining all the computer facilities.

Requirements

Required:

  • Relevant experience/qualifications, to include remote fault diagnosis and MS office
  • Good working knowledge of Windows 7, 8.1 and 10
  • Strong break-fix knowledge and good all round hardware skills
  • Basic networking skills - including VPN, Firewalls
  • Ability to communicate effectively at all levels
  • Customer service orientated
  • Valid Driving Licence
  • Willingness to travel throughout the UK with occasional overnight stays
  • Satisfactory DBS and Barred list check (where applicable)

Desired:

  • Knowledge of Active Directory, Microsoft Exchange, Veeam, Microsoft System Configuration Manager
  • Knowledge of Draytek Appliances
  • Knowledge of Barracudea Appliances
  • Experience of helpdesk operation

Duties

Facilities:

  • Supporting the PCs and associated IT peripherals at their sites across the UK
  • Maintain a working knowledge-base of faults and resolutions using helpdesk software.
  • Escalating all faults to the IT Support Manager in the event of any significant downtime.
  • Arrangement of work schedules and priorities in accordance with the needs of the business, with a focus upon quality customer service.
  • Provide reasonable support as requested in areas beyond the immediate geographical area, in the event of team member absence or overload.

Communication:

  • Maintain effective communications through regular contact with your Manager and with peer members of the IT Team, and any relevant external support organisations.
  • Maintain a quality service image through timely and appropriate updates to service users, using the helpdesk to record and monitor progress.
  • Produce reports (verbal or written) as and when required.

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