First Line Analyst/Help Desk Support Operative
Winners are working with a well-established and notable employer in order to recruit a First Line Analyst/Help Desk Operative to support their vast customer base.
Based in modern, high-tech offices in Bodmin and reporting to the Support Manager this role is now available due to the acquisition of new business contracts and sustained growth with the main purpose to receive and log technical issues relating to customer software, diagnosing faults where possible and escalating when required.
Duties and responsibilities will be:
Receiving and logging service desk problems
Maintaining records of calls and solutions
Researching software or hardware issues
Diagnosing and rectifying faults
Escalating more problematic faults
Provide a high level of support to end users
Maintain effective communication with colleagues and other individuals, acting as a key liaison
Taking responsibility for own workload.
Already experienced in a technical, first line role this role would suit a candidate with a proven background in providing IT support and troubleshooting hardware and software issues.
You will demonstrate an interest IT and be able to use an IT Service Management System.
In addition you will possess excellent verbal and written communications a natural flair for customer service and the ability to prioritise workloads.
This is a great opportunity to join a highly notable employer. The role is offered as a full-time, permanent role working 40 hours per week on shifts 8.5 hours per day between the hours of 0625hrs and 2035hrs.
Along with well-facilitated offices and a great team environment our client offers excellent training, development and progression prospects as well as comprehensive company benefits.