Client Support, Spanish AND Portuguese speaking

Recruiter
Sovereign Recruitment Solutions Ltd
Location
London (Greater)
Posted
01 Feb 2018
Closes
16 Feb 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Client Support Executive, Spanish and Portuguese Speaking.

Overview
My client is a leading forex company.

As a Client Support Executive you will be looking after their Clients both UK and Overseas, specifically both the Spanish and Portuguese speaking clients.

Typically, the successful candidate will become involved in:-
• Administering the set up of new client accounts
• Taking incoming and making outbound calls to/from clients
• Responding to client enquiries via email/phone
• Processing client withdrawals and internal account transfer requests
• Assisting clients with the use of their accounts and the online platform
• Providing basic technical/trading support for clients
• Electronic filing
• Scanning and photocopying
• Archiving documents
• Mail mergers
• Sending out welcome letters to clients
• Translation of documents

The Person
• Knowledge of KYC processes.
• Fluent in English, Spanish and Portuguese
• The work experience should demonstrate that they have experience communicating with a variety of different people, particularly on the phone.
• It is important that applicants have excellent written and spoken communication skills and are confident communicating with colleagues at all levels.
• Financial services experience preferable

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