Software Support Engineer - £25,000

ITECCO Limited
Chalfont St Peter
08 Feb 2018
16 Feb 2018
Contract Type
Full Time

Software Support Engineer - £25,000

Role: Application/Software Support Engineer
Location: Gerrards Cross, Buckinghamshire
Salary: £21,000 - £25,000


A Software Support Engineer is required to join a well-established, nationwide software company based at their Head Office in Gerrards Cross, Buckinghamshire.

Benefits Include:
* 25 Days Holiday plus Bank Holidays
* Great Pension Scheme
* Free Parking
* Standard Office Hours (9-5.30)
* Relaxed and Fun Working Environment
* Amazing IT Team
* Training Incentives
* Regular Salary Reviews

What will this Role Entail?
* Provide 1st and 2nd line end-user support for bespoke applications
* Installation, configuration, and troubleshooting for bespoke applications
* You will be focusing on the customers success and supporting them in their use of the companies' business application from first use to queries from experienced users
* You will focus on building great working relationships with the customers
* Resolve functionality issues pertaining to a software system
* Provide high-level documentation for changes made or support provided
* Understanding customer needs and provide feedback about system use
* Escalate issues to the development team if required

Knowledge and Skills Required for the Role:
* Previous Application or technical support experience
* Troubleshooting and Resolving IT Issues
* Technical requirement gathering
* Ability to liaise with non-technical users and technical development staff

Knowledge and Skills that are beneficial however not essential:
* Databases
* Creating SQL Queries
* Changing and Updating SQL Databases
* Understanding of programming languages

The ideal candidate will have experience in a similar technical support role and a background in IT Support, Helpdesk or Service Desk Support, Application Support or Technical Support.

Please apply for you immediate consideration and interview, WE ARE SHORTLISTING NOW. Interviews can be arranged around you - this role should not be missed out on.

APPLY OR SEND YOUR CV DIRECT TO - jessica (.) Johnson (@) itecco (.) co (.) uk

Keywords: SQL, IT Support Engineer, Applications Support Engineer, Software Support Engineer, Helpdesk Support Analyst, Service Desk Engineer, Technical Support Engineer

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