Desktop Support Engineer

Recruiter
INTEC SELECT LIMITED
Location
Warnham
Posted
07 Feb 2018
Closes
16 Feb 2018
Contract Type
Permanent
Hours
Full Time

Desktop Support Engineer - 1st & 2nd Line - Exchange / AD

A market leading financial company requires an experienced Desktop Support Analyst to provide 1st & 2nd line support to their internal users.

Role & Responsibilities:

  • Be the first point of call for IT related issues from internal staff.

  • Diagnose a wide range of support queries, over the phone and face-to-face.

  • Be able to spot potential technical vulnerabilities and suggest resolution.

  • Administer the internal ticketing system and act upon requests for change and system access.

  • Proactively monitor systems and take preventative measures to reduce system downtime.

  • Highlight possible trends from re-occurring incidents.

  • Update the internal knowledgebase with both technical guides for colleagues, and system usage procedures to aid customers.

Essential:

  • Strong experience with Microsoft technologies across the board (e.g. Active Directory, Exchange, SQL).

  • General knowledge of networking concepts and technologies (e.g. TCP/IP stack, VLANs, firewalls).

  • Good general knowledge of working with database systems (e.g. Security management, Backup/Restoring).

  • Experience of managing virtual platforms, ideally within a VMware or Hyper-V environment.

  • 2 years+ of 1st line technical helpdesk environment.

  • 2nd line technical support experience.

Desirable:

  • 3rd line technical support experience.

  • Experience of working within a change control environment.

Desktop Support Engineer - 1st & 2nd Line - Exchange / AD

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