IT Support Engineer / Technician

Location
Milton Keynes
Salary
Up to £20000 per annum
Posted
13 Feb 2018
Closes
13 Mar 2018
Ref
00079072
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
This well-established leading British Time and Attendance company produces/supplies time recording software and hardware solutions.

They are a dedicated team, looking to provide the best customer support to businesses nationwide. To sustain their growth and ever improve their outstanding service a new role has arisen and they are looking for an enthusiastic, articulate and outgoing individual to join their friendly and established IT dept.They require a bright, positive technician/ engineer to support their products both in house and on site. Full product training will be given for the role of IT Support Engineer/Technician and a the candidate must have a full driving licence.

The Role

- To be an integral part of the IT team in supporting end users of the company's software and hardware
- Provide 1st/2nd/ line support on desktop infrastructure and Microsoft Servers
- Reporting to the IT Manager with both verbal and written reports as required
- Nationwide Travel, transport provided for business trips
- Mixture of in-house and field support/repairs - software and hardware
- Escalate issues as appropriate
- Identifying network issues and resolving them
- Network technologies such as LAN/WAN, DNS, DHCP, TCP/IP
- The IT Support Engineer/Technician position will be at times very demanding and fast flowing there will be occasional nights away from home

Key Responsibilities / Accountabilities

- Keep IT Manager informed of incidents that arise
- Support clients in a timely and positive manor
- IT Support Technician/Engineer must be able to use hand tools inc cordless drill etc
- Perform ad-hoc tasks as necessary (this is a very varied role for a team orientated individual)

Essential Criteria

- Knowledge of Windows systems
- Knowledge of basic networking principles (TCP/IP)
- Excellent communication skills (written and verbal)
- Excellent customer service skills both on the phone and face to face adaptable to all levels of profession
- Ability to translate technical language into user friendly information for clients with varying skills
- Good understanding and awareness of IT terminology

The right candidate for this Support Technician/Engineer role must be highly motivated, pragmatic and energetic team player, positive, determined and driven with a can-do attitude.

Desirable Criteria

- Proven analytical and problem solving skills
- Previous experience of working for a service provider
- Both hardware and software experience

Permanent salary of up to £20,000 pa

Hours of work: 8.30-5.30 office based/ Variable off site - Monday to Friday

Get the Recruitment Genius Advantage today. As the UK's largest online recruitment advertising company placing more candidates than anyone else.

Apply for IT Support Engineer / Technician

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left


By applying for a job listed on Independent Jobs you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

Similar jobs