IT Support Engineer (Deskside)

Recruiter
Church International
Location
United Kingdom
Posted
12 Feb 2018
Closes
15 Feb 2018
Contract Type
Permanent
Hours
Full Time
IT Support Engineer (Deskside) Log or update all IT enquiries that reach you (by phone, email, IM,or in person etc) in the central ticketing system. Ensure that ticketsare updated daily, unless there is an agreement evidenced for them to beon hold for a specific time period Provide technical desktop and application support to staff in personon site, or to remote workers as required. Undertake technical troubleshooting and research issues with therelevant manufacturers or vendors as required Escalate tickets that require help from other resolvers in order todeliver best practice customer service or to achieve Service Levels ofAgreement (SLA) Be involved in both reactive and problem management of customer ITissues in line with best practices. Contribute to Problem Recorddocuments and conference calls as required Comply with the requirements of the project controls processes egChange Request documents and CAB meetings as required Take ownership of work required on site to create and supportprocesses for: Experience and Skills Required. o Previous experience in a Desk Side Support Engineer role. o Demonstrable experience of providing support in person. o Certificates in Microsoft Windows OS (Windows 2000 > Windows 7)and server administration is preferable. o Comprehensive hardware knowledge including mobile devices. o Active Directory, Exchange and Back Up Software Administration. o Advanced knowledge of Microsoft office applications (ideally Office2010 onwards). o Experience of network and software patching. o Proven inter-personal and communication skills, communicating withdiverse customers of varying levels of IT experience. o Conscientious and motivated, capable of working on their own on siteas required. o Flexible and able to adapt to changing priorities and coverage hours. o Study of technical troubleshooting techniques and latest technologiesto remain current. o ITIL V3 Foundation certificate or higher is mandatory. Desirable Experience. VPN Technology Telephony Cisco Switching Virtualisation (VMWare & Hyper-V) Anti-Virus SCCM For more information please send updated CV and include availability etc, Church International Ltd (CIL) acts as an employment business fortemporary positions and an employment agency for permanent positions.CIL is a committed equal opportunities employer. If you do not hear fromus within 7 days then unfortunately your application has beenunsuccessful on this occasion, however we may retain your details on ourdatabase for future opportunities. Candidates CVs will not be forwardedonto third parties without their consent. Applicants must be eligible to live and work in the specified location. - provided by Dice CISCO, MICROSOFT, MOBILE, PROBLEM MANAGEMENT, SLA, VPN, WINDOWS, WINDOWS 2000, WINDOWS 7

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