Customer Service and Technical Advisor x 2

Kh Recruitment Limited
12 Feb 2018
16 Feb 2018
Contract Type
Full Time
Customer Services and Technical Advisors

Would you like to work with a fast growing business that is expanding across Europe and America?

Do you want to be part of a large friendly team in a company that has lots of progression opportunities?

Would you like to work with luxury products?

Are you used to working in a B2B customer service environment dealing with high volume order?

The Role
Consistently provide high levels of customer service and technical support to a range of customers via fax, email and telephone including order placing, data input for our retailers, effective complaint resolution and other customer service and technical related issues.

Proactively keeping our customers informed of any issues and ensure these are rectified where possible to the customer's satisfaction. Working with a comprehensive and thorough understanding of process and procedure.

Key areas of responsibility:
*Accurate and timely input of customer orders via SAGE 1000 back office system
*Management of time to ensure high level of productivity and order throughout
*Understanding of processes and procedures to minimise input error and ensure good customer service is given
*Build effective and lasting customer relationships through the provision of high levels of service delivery, problem resolution and the empathetic management of customer expectations
*Proactively monitor the wall board and contribute to team activity to ensure all calls are answered promptly
*Liaise directly with customers on the phone assisting with plumbing and fitting issues.
*Develop high levels of product knowledge in order to answer questions relating to our bathroom ranges
*Manage own workload and objectives, whilst also working as a team to ensure the achievement of the team and department objectives
*Undertake a range of administrative duties as and when required
*Proactively, creatively and effectively manage customer complaints ensuring they are resolved in the most timely, cost effective and appropriate manner
*Any other duties consistent in nature with those outlined above
*Manage own workload and objectives, whilst also working as a team to ensure the achievement of the team and department objectives
*Undertake a range of administrative duties

Skills & Experience
*Significant date entry experience with high accuracy rate
*Excellent verbal and written communication skills
*Ability to work under pressure and meet processing deadlines
*Ability to understand process and procedure and recommend improvements
Minimum of 2 years experience within a Contact Centre/Customer Service environment
Excellent communication skills
Self-motivated with a proactive approach and demonstrates a 'can do' attitude
Ability to focus on solutions rather than problems
Expresses passion and enthusiasm within the role
Proven track record on delivering quality as a first priority
Quick to adapt and learn new skills
An ability to be able to understand technical drawings and instructions will be of benefit
Good MS Office skills

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...

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