Service Manager

12 Feb 2018
15 Feb 2018
Contract Type
Full Time

Service Manager

Our client support people who face disadvantage or discrimination to have a voice that counts. Providing advocacy and user involvement services across England, they are a growing organisation working with people who are vulnerable or marginalised to raise their voices and have their rights respected.

Position: Service Manager
Location: Cambridge or Peterborough
Job Type: Full Time, Permanent
Hours: 37.5 hours per week
Salary: £27,000 to £31,500 per annum

Closing date: 14th February 2018

About the role:

As the Service Manager you will provide expert operational and contract management to the Cambridge and Peterborough service. To lead the service(s), continuously reviewing, to ensure high quality delivery to service users enabling them to have a voice and ensures their voices are heard.


- Develop and deliver the team(s) Business Plan, ensuring that services are provided effectively and efficiently according to statutory and contractual requirements and within agreed service / target / quality standards
- Encourage and implement opportunities for innovation, which lead to improved service and business performance, ensuring learning is shared with colleagues across the organisation
- Ensure all services is informed by and involves the people who use the services to influence the development of the company
- Undertake reviews of case records produced by staff to ensure that written records are up-to-date, accurate and complete, and that confidentiality and data protection is being observed and that strong outcomes are achieved for service users
- Lead the team(s), demonstrating behaviours in support of an innovative and entrepreneurial performance culture, ensuring: staff engagement and focus on their vision and goals; all staff and volunteers have regular 1:1’s; annual performance appraisals take place and are documented; identification of training needs and development opportunities
- Support staff and volunteers to develop and maintain the skills and knowledge to provide a quality service
- Use resources effectively and creatively to ensure we have the right employment mix to support flexibility within the business – i.e. use of contractors, Fixed Term Contracts, Zero Hours Contracts etc
- Build effective relationships with current funders / commissioners (cross-selling, looking new income opportunities) and maintaining effective structures and systems to retain existing contracts and win new ones
- Manage the team(s) budgets and instil a culture of effective financial awareness within the team(s)
- Assist the Regional Director in developing new relationships and targeting specific work in support of their strategic plan
- Participate in various activities to support the winning of new work / maintaining current income streams
- Be aware of developments in own area and make recommendations to the Regional Director including current and potential funding opportunities and threats
- Live and breathe the clients values through own behaviour and by inspiring / guiding others in the way they work with people
- Be proactive with own personal development

About you:

- Managing and delivering service to different service user groups
- Experience of leading and motivating teams
- Managing relationships with external agencies
- An understanding of principles of Advocacy
- An understanding of Mental Health and Learning Disabilities
- Contract Management
- Ability to manage change and lead people through change
- Representing an organisation externally
- Creativity in problem solving
- IT skills – a working knowledge of Word, Excel and Powerpoint
- Full and clean Driving Licence
- General management qualification – i.e. Certificate in Management, Diploma in Administrative Management, Member of the Association of Project Managers

You may have experience of the following: Service Manager, Advocate, Advocate, Senior Care Coordinator, Business Support Manager, Service Delivery, Healthcare, Project Manager, Process Improvement, Change Manager, Social Worker, Community Care, Senior Support Worker, Team Leader, Impact Advisor etc.

This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.

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