Technical Specialist Network Service Owner

Recruiter
Aviva
Location
Huntington
Posted
12 Feb 2018
Closes
15 Feb 2018
Contract Type
Permanent
Hours
Full Time
Due to the rise in the cybersecurity threat landscape and the increasingexpectations of Aviva's customers for a "always on" serviceit's imperative that the Aviva Global Infrastructure and Operations(GI&O) unit operate in a manner which ensures adherence to industrybest practices and specifically to Aviva's IT Business Process Controls. This role provides resource and expertise to the Technology Operations& Networks Team (TO:WN) and the wider GI&O organisation byworking with Subject Matter Experts (SMEs) and suppliers to gather theevidence to prove through periodical attestation that the controls arebeing appropriately managed.TO:WN is responsible for the operation of Aviva's criticalinfrastructure components such as it's global network, IdentityManagement, Desktops, Telephony, Contact Centre, Unified Comms, O365 etcand is UK based but with a global remit.A large amount of the investment Aviva is making over the next threeyears is in the Network area and a large amount of the Business ProcessControls cover this area. This new role will therefore be embedded intothe team that provides Aviva's operational, strategy and governanceresource for networking.The roleThis is an ideal opportunity for someone with strong analytical andcommunications skills to build on the IT or project managementexperience they already have and learn more about the critical systemsthat modern global enterprises like Aviva depend on.You will get to be the person that will collect the evidence and writethe documents that ultimately the Aviva's CIOs will depend on as proofthat Aviva's Business Process Controls are being met. If remediationactivity is need to ensure a Control can be met you will assist the SMEsin developing business cases and the requirements for the subsequentprojects that may be needed to bring the appropriate process back within control.This role will provide valuable experience should you wish to pursue acareer as a infrastructure SME, Service Owner or in Project Management.Duties & ResponsibilitiesYou will be part of the team under the Senior Service Owner forNetworking and will be interface closely with the Aviva Risk &Controls team, as well as various Program and Project Managers andInfrastructure SME's.You will be defining strategies to track progress of deliverables in thenetworking space across a diverse change portfolio.You will be accountable for tightening the control around the reportingof status of networking changes which deliver enhancements in platformsecurity. The responsibilities of the role are:- Clear management reporting against pre-agreed controls and suppliers contractual obligations. Regular attestation against controls that the team is responsible for. Liaising with Aviva Global Business Units and their Managed Service PartnersSkills & Experience required Experience in managing or analysing issues within large and complex organisations. Self-motivated and can work unsupervised and on own initiative - but be prepared to accept direction where necessary. Strong interpersonal skills required to communicate effectively with both technical and business communities Excellent understanding of data manipulation techniques within tools such as Excel. Production of Management reports which can be shared at both SME and Management levels. Working understanding of IBM OpenPages (platform utilised to store Aviva's Risks and Controls) Excellent relationship management skills including senior stakeholder management and SME's. Able to demonstrate strong analytical skills, through analysis of large data volumes and present a local argument. A technical appreciation and competence across the overall Global IT Services environment. A solid understanding of basic networking topology. Experience Good experience in financial services IT (or similar field) providing support, implementation or project administration of very large IT Systems. Basic understanding of network and telecommunications infrastructure and services, with a interest in developing those skills to SME level. Advantageous (but not essential) if candidate has a basic project management qualification or basic IT/service management qualificationAdditional InformationWhat will you get for this role? Competitive salary Generous defined contribution pension scheme Annual performance related bonus and pay review Minimum holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days Up to 30% discount for some Aviva products through "My Aviva Extras" plus discounts for Friends and Family Excellent range of flexible benefits to include a matching share save schemeWe're here to free people from the fear of uncertainty. Our insurance,savings and investment products help some 31 million customers enjoylife today, knowing that tomorrow is covered. And we definitely know howto look after our own people. If you love doing a great job to improvethings for customers, you'll be at home here. Help us build a future tobe proud of and get ready to fulfil your potential with Aviva. 'Bring to Aviva what makes you different and we'll support you to do thebest work of your life. We encourage applications from everyone whowants to help us achieve our purpose of helping our customers to DefyUncertainty' One of Aviva's core values is Care More, and this is brought to lifethrough the flexible ways we like to work. This may include working fromhome some of the time, or flexible work schedules to accommodate parentand carer responsibilities, further studies and hobbies.We prefer all applications to be submitted online, however if yourequire an alternative method of applying please contact Jenny Dao inthe Resourcing team on jenny.dao@aviva.com We are an equal opportunity employer and value diversity at our company.We do not discriminate on the basis of race, religion, colour, nationalorigin, gender, sexual orientation, age, marital status, veteran status,or disability status. - provided by Dice DAO, IDENTITY MANAGEMENT, PROJECT MANAGEMENT, SERVICE MANAGEMENT, STAKEHOLDER MANAGEMENT

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