IT Technical Analyst - 2nd/3rd line, implementations, O365

Recruiter
E Resourcing
Location
South East England
Posted
12 Feb 2018
Closes
15 Feb 2018
Contract Type
Permanent
Hours
Full Time
IT Technical Analyst - 2nd/3rd line, implementations, O365 An extremely successful global brand are seeking an experienced IT Technical Analyst with drive and initiative to join a European team in a responsible role. As well as providing support to the region you will be responsible for multiple implementations - current projects include an O365 rollout, Windows 2012/2016 implementation, Windows 10 and Exchange online. Your role will include: To undertake general desktop problem management and resolution - 2nd line & 3rd line technical support within the European business To work with remote teams to ensure the infrastructure environments achieve maximum up-time Implementing new technologies, and participating in rollouts within the business unit Coordinate with regional teams to ensure Global solutions are implemented where appropriate whilst also understanding local requirements Incident Management, Problem Management and Change Control Participate and lead various projects, as required with other team members, and the business. Examples of previous projects being planning/installation of infrastructure into remote plant locations, employee migrations following business acquisition, Active Directory child domain consolidations, company integrations, OS & Office rollouts and office site relocations Esurance that hardware lifecycles are maintained; planning, purchasing and implementing replacements in timely organised fashion Qualifications/Skills/Experience Extensive demonstrable experience working within PC/Local Area Network (LAN) environments Experience of the following products: Windows 7/10 Windows 2008/2012 Server Active Directory Exchange 2010 MS Office Applications 2010/Office 365 Configuration of backup procedure and use of backup software LAN / Switches, installation, configuration and/or support Server installation, configuration and/or administration PC imaging Demonstrable experience of seeing a project through to completion to add business value Experience working in a dispersed team, supporting users Europe wide You must have excellent communication skills and attention to detail as well as being process orientated. *This role will require occasional European travel (c.1 per month for 2/3 days). This is an opportunity to work in a rewarding environment, please send a CV for consideration. IT Technical Analyst - 2nd/3rd line, implementations, O365 - provided by Dice ACTIVE DIRECTORY, INCIDENT MANAGEMENT, LAN, PROBLEM MANAGEMENT, WINDOWS, WINDOWS 7

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