Operational Lead-Buckinghamshire-£500

Recruiter
Harvey Nash
Location
Buckinghamshire
Posted
11 Feb 2018
Closes
16 Feb 2018
Contract Type
Permanent
Hours
Full Time
Contract Operational Lead - Buckinghamshire - Circa £500pd

Acting as a Subject Matter Expert (SME) in the development of a commercial framework to enable the client to execute on its digital transformation agenda.

That will include:

* Working closely with the Supplier Management Team and the wider IT department to ensure all requirements are captured

* Obtaining operational sign off on a clear set of Key Performance Indicators (KPIs) for the new framework.

* Obtaining operational sign off on an end state target model and any transition arrangements that may be required to get to that end state.

Experience:

* Experience of managing service and operational teams who deliver the key ITIL processes e.g. incident management, problem management, major incident management and capacity management.

* Experience of managing service delivery teams who deliver small, medium and complex projects with integrated onshore / offshore teams.

* Experience of working with offshore teams in an integrated end to end service model with a variety of functional roles.

For further information please send your CV

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