Service Desk Analyst

Solos Consultants Ltd
11 Feb 2018
16 Feb 2018
Contract Type
Full Time
SOLOS are happy to be recruiting on behalf of our client for a Service Desk Analyst to join a large team in the Peterborough area.

The current team provides a suite of operationally focused services to Shared Service Centre businesses allowing them to remain vigilant to the state of security and compliance within their environments, including security configuration changes, ongoing monitoring of centralized information management systems; Investigation and response to identified incidents; Vulnerability release monitoring and tracking; and Administration of global security management systems.

Reporting to the Tier 1 team leader the Analyst will conduct analysis of security events to include validation, escalation and reporting of events of interest based on the guidelines and event handlers provided to them. The Tier 1 Analyst will be responsible for the all such events of interest and will make sure they are continuously monitored and reviewed.

• Responding to end user security incidents as referred by the Service Desk
• Monitoring and analysis of cyber security events
• Execution of Standard Operating Procedures in response to alerts and events
• Services monitored will include, but are not limited to SIEM, IDS/IPS, Firewall, Web Application Firewalls, Data Loss Prevention (DLP)
• Working with the Incident Response team to help create RCA's for events escalated to incident levels
• Taking on the role of the SSC Service Desk outside of SSC Service Desks core hours which will include Incident Management, to standard Service Desk operating procedures.
Preferred Qualifications/Experience
• IT environment experience with at least 2 years of IT incident handing
• Bachelor's degree or equivalent combination of education and 3 years of experience in computer science, computer engineering, mathematics or related field
Knowledge & Experience
• Experience with SIEM, IDS/IPS, Firewall, Web Application Firewalls, Data Loss Prevention (DLP) and Security Event Correlation
• Excellent analytical and problem solving skills
• Experience with technical writing
• Possess an understanding of security standards and risk management
• Have excellent written and verbal communication skills
• Possess the ability to adjust and adapt to changing priorities in a dynamic environment
• Be able to multi-task and be pro-active in addressing issues and requests
• Possess technical acumen and the ability to understand and interpret technical specifications

Personal Attributes
o Excellent written and oral communication skills.
o Excellent interpersonal skills.
o Ability to conduct and direct research into IT issues and products as required.
o Ability to present ideas in business-friendly and user-friendly language.
o Highly self-motivated and directed.
o Keen attention to detail.
o Proven analytical, evaluative, and problem-solving abilities.
o Ability to effectively prioritize and execute tasks in a high-pressure environment.
o Exceptional customer service orientation.
o Extensive experience working in a team-oriented, collaborative environment.

Work Conditions
o The SOC will be operating on a 24 by 7 basis and the role will be required to operate on a shift basis across these hours
o The role will be based from the ABF IT Shared Service located in Peterborough
o Sitting for extended periods of time.
o Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
o Occasional inspection of cables in floors and ceilings.

If you feel you have the necessary skills, please apply immediately

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