Senior Retention Manager

CVM People Ltd
11 Feb 2018
16 Feb 2018
Contract Type
Full Time
Senior Retention Manager

Location: Hampshire

Salary:£50,000- £60,000 + large car allowance, up to 20% bonus + other benefits

CVM People are proud to be working with one of the nation's best loved brands, an institution which has provided invaluable services for its loyal customers for well over a century.

Working as part of our clients customer retention team, a fantastic opportunity has arisen to shape and manage the renewal campaigns for their large and loyal consumer base.

Leading a small team this role is responsible for managing and optimising renewal invite campaigns and will work with multiple areas of the business, such as pricing optimisation and modelling. With the core aim to develop creative campaigns to ensure customers receive accurate communications, this role will focus primarily on how to maximise the commercial effectiveness of this activity and reduce churn.

This person:

- We are looking for someone with a strong strategic approach that can lead the renewal's invite strategy effectively and understands different commercial leavers around retention

-Extensive background in CRM

-Good team management experience with strong stakeholder management skills

-Excellent analytical skills with the ability to understand models and their use to predict customer behaviour

-Experience of managing marketing agencies

-Good understanding of Marketing automation tools

-Preferably degree educated

If you'd like to find out more please apply directly or get in contact with (url removed) / (Apply online only)

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