Lead Application Support – London – 55K-60K

Talent Point
London (Greater)
11 Feb 2018
16 Feb 2018
Contract Type
Full Time
SA Lead Application Support Analyst SQL, is required by a leading global supplier of SaaS-based marketing technology. Our customer has diversified their offerings massively over the last 12 months and a new Lead application analyst is required to take over the function of application support.

As the Lead Application Support Analyst you will be responsible for implementations, deployments and maintenance as well as hands on role you will be working very closely with function analysts and DBA's to support both bespoke and off the shelf solutions. You will have full control to make this position your own, working with the head of operations you will design the application support function to run as an efficiently and seamlessly.

Solid proven working experience of SQL (Querying, writing scripts etc)
Proven diagnosis and investigation experience within a software/IT support function
Experience of programming/debugging (.Net)
Experience of application support
Proven experience of managing incidents through to resolution or escalation
Provide support for the applications including its users and associated services and configurations
Work as part of the service desk team providing 2nd line support of a technical nature
Provide an escalation point for queries and incidents
Support the smooth and timely delivery of all areas of service and support as defined by the support agreements

The most exciting thing that this company has to offer is training - You will be exposed to a large variety of technology and trained in its use; and you will always have the opportunity to learn new tech as it's adopted by the business. They take pride in remaining on the cutting-edge, and this means that there Support staff need to be there with them. As the team grows, there is the opportunity to move into a managerial role within the team. You could also assist with the on-boarding process and have a role of guidance and mentorship within the team if this appeals.

If this sounds like the ideal role, career and company for you, click below to apply.

Talent Point are a Hiring Communication business. We have designed and documented this vacancy alongside our customer and act as their sole source of applicants. Following a two-stage screening process that will include everyone who responds to this advert, we present a short list of three applicants for interview. Those on our short list can expect in-depth, accurate detail regarding the vacancy, a high chance of securing the position, pre-booked interview times to plan around in advance, no delays and complete transparency.

No terminology in this advert is designed to discriminate on grounds of gender, race, colour, religion, creed, disability, age, sex or sexual orientation. Talent Point Ltd is an equal-opportunity employer and does not discriminate against these or any other class protected by applicable law

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