Service Delivery Manager - RG

Talent Point
11 Feb 2018
16 Feb 2018
Contract Type
Full Time
Service Delivery Manager - Reading - Market Leader - ITIL - ASAP

Role summary:

The Service Delivery Manager (SDM) ensures consistent delivery of the end-to-end operational service through the effective support, supervision and development of the team and assists with the management of the operation to ensure that the service is delivered to the client to the required quality standard, on time and within budget.
The SDM is also responsible for the governance, coordination and communication across all areas of their services.

Role Competencies:
Responsible for coordinating the delivery of on-going services to the customer;
Operational management responsibility for multiple client accounts;
Successful service delivery - SLAs achieved to a high level of customer satisfaction;
Improve upon existing service levels in line with customer agreements;
Ensure application service availability, reliability and quality drive;
Monitor overall performance of the service;
Build a personal relationship with clients, internal services and relevant client service providers;
Create a customer centric environment;
Building and delivering service reporting;
Responsibility for creating and managing operational service related documentation;

Key skills:
Ability to change course quickly, adapt to new challenges, and deal with competing priorities.
Excellent interpersonal and communication skills, an excellent relationship builder;
Strong negotiation and leadership skills;
Excellent investigative and problem solving abilities;
Able to engage partners (internal and external);
Focus on current and future deliverables;
Able to identify where to add value;
Excellent collaboration, strategic planning and analytical skills;

Previous Experience
Significant knowledge of end-to-end service delivery;
Demonstrable experience of customer service people management;
Team leadership - must be able to manage, lead and motivate a team to achieve and exceed challenging targets;
Understanding of all the technologies included in the end-to-end service;
Experience of communicating in written and oral forms, to a variety of audiences;

The salary on offer for this role is up to £55k (depending on experience)

Talent Point are a Hiring Communication business. We have designed and documented this vacancy alongside our customer and act as their sole source of applicants. Following a two-stage screening process that will include everyone who responds to this advert, we present a shortlist of three applicants for interview. Those on our shortlist can expect in-depth, accurate detail regarding the vacancy, a high chance of securing the position, pre-booked interview times to plan around in advance, no delays and complete transparency.

No terminology in this advert is designed to discriminate on grounds of gender, race, colour, religion, creed, disability, age, sex or sexual orientation. Talent Point Ltd is an equal-opportunity employer and does not discriminate against these or any other class protected by applicable law

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