Help Desk Administrator

Carrington West
11 Feb 2018
16 Feb 2018
Contract Type
Full Time
Help Desk Administrator

Carrington West is recruiting for a Help Desk Administrator based in Taunton.
The Help Desk Administrator's job purpose

Reporting to the Helpdesk Manager; to deliver a best in class customer service by administering planned and reactive maintenance tasks to completion within demanding contract KPIs whilst maintaining a commercial focus and working in line with the clients core values.

Key Accountabilities of the Help Desk Administrator
·Distribution, management and closure of planned maintenance tasks to satisfy quality assurance processes and meet contract KPI
·Receipt of front line reactive maintenance calls and allocation to appropriately skilled internal or subcontracted resources; and subsequent management of tasks to completion
·Accurate and timely updating of our CAFM system
·Assess if works are rechargeable or contract costed
·Working with our commercial and operations teams administering quotations for , reactive, follow on and second phase works and non-standard requests
·Handling customer enquiries via telephone and email in a timely and professional manner
·Managing customer and sub-contractor relationships and expectations whilst promoting Skanska's service offering
·Provide administrative support to Supervisory and Management staff across the contract, including but not limited to the following functions H&S, Maintenance, Projects, Finance, Quality and Compliance.
Working Environment
This is a full time office based role in County Hall, Taunton on a 40 hour a week contract. Rotating shifts of 08:00-17:00 & 09:00-18:00

For a full description and further information on the role, please call Jason Kohle at Carrington West on (Apply online only).

If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation.

Even if you are happy in your current role for now, we always welcome calls from Highways, Traffic & Transportation professionals keen to make their introductions for future months or years. Our specialist team has a combined 40+ years' experience in this market. Please call Jason at Carrington West on (Apply online only) for more information. CWHTT

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