Proposition Manager – Banking

Recruiter
Outsource UK Ltd
Location
Edinburgh
Posted
11 Feb 2018
Closes
16 Feb 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Proposition Manager - Banking

The Longstanding Customer Proposition Team has been established to effectively manage the customer experience for over 4 million customers who hold Pension, Investment & Protection policies across the Scottish Widows, Clerical Medical and Halifax brands.

Key skills required for the Proposition Manager - Banking

* carrying out product reviews to ensure products provide fair outcomes,
* reviewing policy payouts and charges for fairness of value,
* improving customer communications throughout the policy life cycle,
* developing improved ways in which we provide support to customers to help them make effective decisions about their policy,
* improving the way in which we identify and pro-actively manage gone away customers
* This role is to lead the delivery of an improved suite of customer communications, through leading a team of proposition specialists in the development and implementation of the agreed plan.
* Principal accountability for the development and delivery of customer treatment strategies and communications
* Engage stakeholders in order to influence key business decisions.
* Build and maintain internal and external networks to optimise business results.
* Deliver agreed initiatives to target and achieve continuous improvement to products and processes for the benefit of our customers.
* Review, evaluate and mitigate potential risks.
* Work collaboratively with other business areas such as Group Transformation, Insurance & Wealth Customer Delivery, Group Brands & Marketing, Legal and Risk to ensure that all necessary stakeholders are engaged
* Judgement
* Influencing / Communication Skills
* Execution/Delivery
* Drive
* Environmental Awareness
* Organisational Awareness

The role is based in Edinburgh

If you are an Proposition Manager looking for a new contract either apply online or if would like to find out about other IT/Financial Services opportunities please contact Denny Jenkins (url removed) or (Apply online only)

The business focuses on building long lasting relationships based on reliability and trust. We do this by hiring and retaining a great team of recruitment consultants who listen and understand our client's and candidate's needs.Do you know anyone who might be looking for a new role? You could benefit from our candidate referral scheme. Contact me on the above contact details for more information.

Outsource UK is one of the country's largest and most successful independent recruitment consultancies, specialising in the IT, Digital, Financial Services and Engineering sectors.

Outsource. Our People. Your Success. We recruit talented people for contract and permanent opportunities, offer a consultative approach and have a reputation for providing a superior service to both clients and candidates.

The role is based in Edinburgh

Please visit our website (url removed)

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