Java Application Support Analyst – IMMEDIATE START – Northampton â

Recruiter
Boss Professional Services
Location
Northamptonshire
Posted
11 Feb 2018
Closes
16 Feb 2018
Contract Type
Permanent
Hours
Full Time
Java Application Support Analyst – IMMEDIATE START – Northampton – Generous Package

Role

BOSS ERP are looking for a Java Application Support Analyst with Linux skills required to support our customers with their technical enquiries. Working with our First Line support team who triage the incidents, you will resolve customer’s issues as quickly as possible whilst ensuring that our customers experience the minimum of impact. You will have commercial experience of troubleshooting and supporting Java applications running on Linux and previous application Java development skills

We are looking for a proactive Java Application Support Analyst Support as a large part of the role will be for you to come up with new ideas and solutions to prevent a problem occurring in the first place.

Working with our numerous Agile Teams, you will be able to understand new developments and provide guidance on possible issues that may arise as well passing on suitable information to the rest of the team.

Your responsibilities will include:
• Application Support
• Diagnosing and fixing issues on the Ecommerce Environment.
• Monitor the application performance of the systems.
• Identify possible causes of breakdowns.
• Build Monitoring dashboards and alerts in our Monitoring tool so that we can get early warnings of issues.
• Build up plans for application patching.

Qualifications

A combination of the following skills and experience are required:
• OS flavours such as UNIX, Solaris, LINUX
• Exposure to Java web applications
• Unix scripting (e.g. perl and bash) desirable
• Excellent all-round communication skills
• Good customer service skills and a good understanding of customer focus and updates
• Incident and problem management is beneficial (preferably ITIL)
• Excellent delivery focus and commitment
• Team player, able to learn/adapt quickly and take responsibility

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