Customer Collaboration Planner

Arla Foods Limited
11 Feb 2018
16 Feb 2018
Contract Type
Full Time
At Arla, we do so much more than make some of the world's favourite dairy products. We make healthy taste delicious, mornings worth getting up for and family dinners unforgettable. Arla Cravendale®, Arla skyr, Anchor®, Lurpak® and Castello® - names like these make us a vital, natural part of modern life in over 100 countries around the world. We are 4,000 UK and 19,000 global employees at the heart of it. Every single one of us plays an important role and together we build on our 10bn Euros turnover and establish our position as one of the largest dairy companies in the world.

We are currently looking to recruit a Customer Collaboration Planner to join our Demand Planning team based at our head office in Leeds. In this role you will report to the Head of Demand Planning. This is a collaborative role which will focus on maintaining customer satisfaction by providing supply chain customer service and delivering supply chain improvement for mutual benefit.


* Some of your key responsibilities in this role will include:
* Developing and maintaining strong relationships with colleagues in Arla & our customers, representing Arla professionally throughout
* Chairing 30/60/90 meetings, in order to review KPIs and align future plans
* Monitoring and analysing results/KPIs, take corrective action and ensure improvement, balancing availability against stock holding and waste
* Reviewing and making recommendations, regarding Customer Collaboration task allocation between teams
* Providing proactive solutions for our customers & co-ordinating with Commercial & Supply Chain teams to ensure problem resolution
* Proactive management of communications of any service issues to the customer
* Working effectively as part of the demand and customer teams, to support team members to ensure the team goals are achieved
* Providing key customer insights to support Arla decision making


As an effective communicator you will be able to build strong and effective relationships with a number of internal and external stakeholders from a range of different departments including Sales, Supply Planning and Logistics. You will be able to make sound judgements under pressure and will be able to act decisively, making considered decisions using all available data. With a high level of understanding of demand management & CPFR Processes you will also look for opportunities to deliver continuous improvement

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