Data Analyst

Vantage Consulting
11 Feb 2018
16 Feb 2018
Contract Type
Full Time
Data Analyst
Location - Nottingham
Salary - £25,000 to £35,000

A large, fast paced company are looking for an experienced Data Analyst to join the innovative Insight function within the business as an Insight Analyst. You will be utilising speech analytics and be responsible for identifying opportunities that deliver significant improvements across the company's operations and continue to drive customer centricity culture.
You will be providing key insights that will help the organisation make business decisions and you will be working closely with change functions.
The is a great opportunity for a strong analyst to develop technically with a clear progression plan ahead of them.

Key Responsibilities

* Following analysis phases, determine process/systems/behaviour changes that deliver greatest benefit. Support the business case and present output to stakeholders.
* From high level analysis, determine whether there is a case for change
* Provide analysis of data to include trending, potential cost saving opportunities, initiatives and data for key customer processes and highlight potential failures
* Report on and analyse performance of processes, then recommend and implement agreed improvements with effective delivery
* Support change processes implementation, identify improvement opportunities and conduct analytical work to ensure associated benefits are realised
* Utilise speech analytics to identify opportunity and track benefit realisation while remaining in transcription rate tolerance with accurate processing
* Produce innovative reporting that enables the business to understand underlying trends

Skilled Required

* Experience in identifying trends and exceptions across a number of information sources and making recommendations that add value to the business
* Track record of post improvement recommendation of monitoring to benefit realisation with accurate information submitted on processes and costs
* Strong analytical skills showing great attention to detail
* Ability to manage and build strong relationships with managers and stakeholders
* Interpret a range of key business priorities and effective and efficient at planning improvements
* Any experience within Speech analytics is beneficial
* SQL experienced is needed for this position - Excel, Access and Powerpoint are also required

We are in the process of arranging interviews for the next coming weeks. If this is of interested, please do not hesitate to contact Kim Roe of Vantage Consulting on (Apply online only) or send an updated CV

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