AV / VC Technical Support Technician

Prospero Integrated
11 Feb 2018
16 Feb 2018
Contract Type
Full Time
Our client is a leading AV Technical Distributor supplying products in both the commercial and residential markets. They are looking to expand their already successful technical support team, which is based in Berkshire.

Key Responsibilities:

The successful AV Technical Support Engineer, will mainly be support their ClearOne Audio/Video Conferencing products, which have IP and cloud based Functions. But on occasion might be asked to cover other AV products that they supply.

Duties will include:

*** Telephone technical support.
*** System specification and preparing quotations.
*** Dealing with product faults and arranging repairs.
*** Assisting sales and discussing applications with dealers.
*** Assist with maintaining our clients demonstration and training facilities.
*** Occasional site visits to assist Dealers who need support,
*** Hands on Testing of returned and Loan kit.
*** Evaluation of new products.

Key Skill:

*** Excellent verbal and written English
*** Excellent customer service skills
*** Able to work as a team and independently
*** Good knowledge of AV / VC products
*** Previous Tech Support experience / Excellent AV Experience
*** Good knowledge of Audio (play an instrument etc)

Applicants should have their own transport due to our clients location.

Our client is a market leader, with an already experienced team. If you are looking to join a company that will offer excellent career prospects, with a real path for progression please apply to this advert

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