Independent Call Auditor

J&L Recruitment
11 Feb 2018
16 Feb 2018
Contract Type
Full Time
Our client is one of the fastest growing Collection’s Agencies in UK. Compliance is critical to the success of the business and they are looking for someone to join their experienced Call Audit Team to help them continue being the best in the industry.

They provide recovery services to some of the largest blue chip companies in the country including companies such as Sky, Virgin, BT, British Gas, npower, Home Retail Group, Thomas Cook, SSE, United Utilities, Thames Water, Severn Trent Water, HM Revenue & Customs, Environment Agency, Student Loans, DWP and several major debt purchase organisations.
The role
As an Independent Call Auditor, you will be an integral part of their Compliance Department, ensuring they maintain and improve their quality standards, as well as remaining compliant with regulatory and legislative requirements. Monitoring inbound and outbound calls from their Contact Centre you will need to have excellent attention to detail and enjoy working in a high energy, fast paced environment.

Excellent written and verbal communication skills are a must as you will be identifying and feeding back areas of development and training needs via the audit process to their agents, highlighting any risks to the business or areas of non-compliance with our processes. You will attend calibration sessions with the Independent Call Audit Team, sharing best practices and feeding back to senior management where required, and encourage a compliant and TCF attitude across the work environment.

You will be provided with great training to help you develop an in-depth knowledge of their clients, processes and regulatory requirements and you will be supported by managers who will set you objectives and then help you reach them.

• Ideally educated to degree level or have a minimum 2 years relevant experience
• A self-motivated professional with a positive ‘can-do’ attitude and the ability to work autonomously
• A confident individual with the ability to communicate effectively with managers and senior managers across the business
• A highly organised individual with excellent attention to detail and accuracy
• An adaptable individual with the ability to quickly learn and develop new skills who is not afraid to challenge the status quo to drive process and quality improvements

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