Collections Team Leader - West Midlands

Recruiter
Pure Resourcing
Location
West Midlands
Posted
11 Feb 2018
Closes
16 Feb 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Collections Team Leader - West Midlands Our client has a new and exciting opportunity to join and lead their Collections team. The company look to proactively manage and support our customers who are in financial hardship from the moment they anticipate difficulties to the sale of a property in possession, we work with customers to rehabilitate their mortgage and to try and ensure they can keep hold of their property. They have an outstanding track record and are looking for someone to continue who is looking to grow their career. Key Accountabilities: (Further breakdown/spec shall be provided) Responsible for proactively contacting borrowers at various stages of arrears in order for the borrower to get up to date with their repayments and where appropriate agree tailored solutions with the borrower Accountable for the overseeing the management of borrowers in pre/early and actual arrears Taking payments from customers & authorised parties including setting up Direct Debit instructions Accurately record events onto the Account administration systems adhering to DPA and GDPR requirements Respond to customer queries in the form of free format letters, where appropriate Effectively negotiate arrangements offered, using influencing and negotiation techniques including: Accurately capturing information to assess customer circumstances including customer Income & Expenditure information Ensure decisions are made in line with company's Policy and Financial Regulations & Legislation Consideration of Forbearance options Identifying & assessing vulnerable customers & considering/applying forbearance solutions Instruct third parties or solicitors where appropriate in line with policy and process Investigate & respond to complaints raised by customers and/or their representatives Written communication and conducting telephone calls Considering/offering forbearance/redemption Candidate: Communicates effectively Time Management Drives for Results Customer Focus Service Quality Adaptability Interpersonal Skills Functional/Technical Knowledge Negotiating for Success Decision Making Qualifications & Experience: CeMAP Has a clear track record of managing arrears, forbearance and term expiry cases Ability to work in within a target-driven, telephoned based financial environment with a desire to exceed expectations Positive attitude and resilient when faced with challenging situations Ability to assess, analyse & recommend solutions to customer & process related challenges/problems Package: Basic salary £24 - £30k + Bonus + Benefits Applications to include a full CV with a covering letter demonstrating your suitability for the role

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